Description

Course Description:
This course examines the types of complaints, how to evaluate them, the possible outcomes that arise from complaints, and how to receive complaints with diplomacy. It outlines approaches to keeping residents apprised. Also included are two case study panel discussions involving discrimination, disparate impact, criminal activity, and crisis communication. Duration: 1.5 Hours.

Instructors:
C. Michael McInnish, Esq. and Charles A. Stewart III, Esq.

Audience:
Service coordinators, supervisors, and interested employees.

Learning Objectives:

• Define a resident complaint
• Identify the complaint process, policy and procedure
• Explain the difference between a grievance and a complaint
• Choose and prepare the correct paperwork for documenting a complaint
• Explain interviewing and investigation techniques
• Discuss the difference between substantiated and unsubstantiated complaints
• Identify a plan to address complaints and apply how to take action

Course Test: To earn CEUs, you must complete all the required coursework and earn 70% or higher on the final assessment. You may retake the assessment until you earn a passing score.

Technology and Equipment Required: To complete this course, you will need an active email address, a computer, smartphone, or tablet with a stable internet connection to access the course parts and resources.

Contact Us: If you have any technical difficulties during the course or have any other questions about the Exam or the Certification process, please feel free to contact us via e-mail (onlinetraining@haigroup.com) or call our team at 1-800-873-0242 ext. 651. Our standard hours are Monday through Friday from 8:00am to 4:00pm EST. To expedite your support questions, please select and submit our contact us form: Contact Us

Pricing and Payment Options:

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Disclaimer

The information presented is for general reference only. HAI Group makes no representation or warranty about the accuracy or applicability of this information for any particular use or circumstance. Your use of this information is at your own discretion and risk. HAI Group and any author or contributor identified herein assume no responsibility for your use of this information. You should consult with your legal, professional or subject matter advisor before implementing any new strategy or policy.

Copyright

This course Copyright 2024 HAI Group.